Terms & Conditions

Our contact details are as follows:

Parify Lighting Ltd,

Unit 14, The Courtyard, Whitwick Business Park, Stenson Road, Coalville, Leicestershire, LE67 4JP

01509 323 111



We may revise these terms and conditions at any time without advice. You should check this Website from time to time to review our current terms and conditions, because you are bound by them. Certain provisions of these terms and conditions may be superseded by legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. Please note that many of our products are made to order, so lead-times may be between 1 week and 4 weeks.

We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error;


Invoice sales are considered been placed with written/verbal confirmation at the time of ordering.  As part of our sales process you will be given the opportunity to check your order and to correct any errors on the invoice that you will be sent.  Upon payment of the deposit element (noted in the payment terms), you are deemed to have accepted the details, specifications and price of the items listed, together with agreement of the payment terms.  The final balance pertaining to your order is due strictly within the terms and conditions stated upon your invoice.  Failure to remit your balance by the due date will negate all warranty on the goods stated on the invoice.

Special items manufactured for you are not returnable.  Other items which are standard product items can be returned in original packaging, complying with our cancellations and returns policy noted within this policy.


Our prices do include VAT.  Parify is registered for VAT in the UK. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.


If you wish to cancel your order:

(a) you can notify us by email to sales@parify.co.uk before we have dispatched the goods to you; or

(b) where goods have already been dispatched to you, by returning goods to us in accordance with below.

All Items must be returned in their original packaging and in re-saleable condition. Any items that have been fitted, test fitted or damaged will be rejected for a refund. Once the item(s) have been received and confirmed in re-saleable condition the refund will be processed. Refunds can take as long as 10 working days to show back in to your account. The costs of returning goods to us shall be borne by you, as shall the initial cost of postage and packaging you were charged. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to us as referred to above will not apply in the following circumstances:

In the event that the product has been used

they are not in their original undamaged packaging

Damage is evident from the use of Incorrect Transformers/Drivers

Damage from installation by unqualified technicians

 The use of domestic lamps in commercial premises.

Cost of initial shipping and return shipping will be at your cost.

Any re-stocking (should we choose to accept returns after the 7-day period, will be subject to a 30% restocking charge)

Bespoke items and any bespoke order are non-returnable under any circumstance other than catastrophic failure rendering the item un-useable, excluding clause 4 B & C (above)


You are permitted to print and download extracts from this Website for your own use if you adhere to the following:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on the Parify website are used separately from accompanying text; and

(c) any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.


While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


Other than personally identifiable information, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including, without limitation, by hacking). We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach the above.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk, and you are responsible for compliance with local laws.



When you visit, register or order products or services on www.parifylighting.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know info@parify.co.uk

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.


Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at info@parify.co.uk


We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@parify.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Electrical and Installation:

Quotations based on the assumption that the current electrical installation complies with regulations BS 7671: 2008 + Amendment 3: 2015 and that the circuits are capable of taking the planned alterations. Any necessary alterations to the current electrical installation will incur an additional cost. Should we upon arrival find that the electrical system of the store is substandard and does not conform to current specifications, additional costs will be incurred to make it safe and conform to legal standards.

All work areas are to be clear of merchandise prior to commencement of work, any time delay will incur an additional charge. Any alterations to the agreed specification, may incur an additional charge.

Lighting Design:

Under all circumstances, the lighting design produced by Parify is our best interpretation of your requirements given the information provided.  We shall give the client the very best consultancy and expertise that we can, however, the client is required, prior to paying a deposit and therefore agreeing to a commercial contract, to assure themselves that you they are happy and 100% in agreement to what we have proposed.

Furniture and Shop-fitting:

Parify Retail Design, and its parent and/or sister company shall in all instances, provide you with our best interpretation of your requirement given the information required.  Should any information pertaining to the manufacture of the units (colour, specifics, glass types, construction methods, lighting, logos, RAL codes, material specifications, etc) be omitted in the invoice, it is the clients responsibility to advise of this prior to paying the deposit and therefore agreeing to the contract AS STATED ON THE INVOICE.  Any further changes in specification will need to be made in writing to Progressive Display PRIOR to commencement of manufacture.

Any changes to specification may attribute an additional cost which will be added to the final balance of the projects invoice. It is the client’s responsibility to advise on colour, materials, location, construction method (other than our standard construction), changes to standard lighting, logos, glass types and any other fundamental material, finish or hardware types and advise Progressive Display accordingly.  No adjustments in cost for failure to inform any changes will be permitted.

Any cost implications resulting from return visits, re-manufacture, re-supply and or any adjustments pertaining to the above, shall be covered by the client unless specifically communicated as instructed.


Unless otherwise stated, all products manufactured by Parify (unless stated) are subject to our 3-year manufacturer’s warranty. This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, installation buy unqualified technicians, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the latest safety, industry and/or electrical standards for the relevant region(s).

The warranty solely relates to the light unit and driver.  When a claim is made, Parify shall deliver the replacement unit upon acceptance of your claim and arrange collection of the damaged unit.  Parify will not be liable for any fitting, removal, interruption to business costs arising from the failure of a lamp or driver.

Furthermore, the warranty applies products installed in environments for which they are designed to operate in, such as shops, shopping centres, airports, retail outlets, concessions, etc, and does not apply to products used externally in extreme cold, or hot environments such as hot rooms, in saunas, bakeries, kitchens etc.  Adequate cooling and airspace above the lamps and drivers are a pre-requisite to installing Parify’s high performance range of lights, should they be used in circumstances where there is insufficient space for the luminaire to cool, the warranty shall be invalid. Sufficient space is deemed to be 150mm void above the luminaire.

Payments must be made on or before the due date as specified on your invoice. Failure to pay by the due date will invalidate all product and service warranties.

Any other products sold by Parify, which are not manufactured in house, will be sold with the manufacturers guarantee whatever that may be.

Further Exclusions:

using our dimmable LED luminaires with anything other than a recommended trailing edge dimmer switch.

using our low voltage LED bulbs with anything other than a recommended LED driver.

using our luminaires in hot or cold environments <0 degrees and >35 degrees.

Using our luminaires and drivers in conditions of high humidity or in the presence of water.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@parify.co.uk.